Farmer Hotline Operator (Western Region, U.S.)

Farm Aid, Inc.   Cambridge, MA   Full-time     Social Service
Posted on May 18, 2023
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Job Classification: Exempt / Full-time employee. Grant-funded position through the Western Region Agricultural Stress Assistance Program (WRASAP), part of the USDA’s Farm and Ranch Stress Assistant Network (FRSAN). 

Location: Office is in Cambridge, MA, open to hybrid or remote work arrangements for candidates based in the Western region. Position requires some national travel with a focus on conferences/events/farmer support in the Western region (AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY).  

Position Date: Posted May 2023 for immediate employment


As a member of the Farm Aid Hotline Team, the Farmer Hotline Operator supports Farm Aid’s Farmer Services program by operating the Farm Aid Hotline on an ongoing basis, providing a listening ear to farmers and connecting them to the resources they need. The Hotline Operator serves as a critical bridge to farmers and rural communities throughout the country and assists in advancing Farm Aid’s assessment of the needs of farmers nationwide and the availability of services to meet those needs. The Hotline Operator collaborates with the Hotline Team in the development of reports that translate Hotline activities and inquiries into actionable knowledge for internal and external use in support of Farm Aid’s mission.
The Farmer Hotline Operator is expected to: 

•    Serve as a member of the Hotline Team by helping to operate Farm Aid’s 1-800 Farmer Hotline and Online Request for Assistance service.
•    Ensure effective recordkeeping and timely tracking of Hotline contacts.
•    Update the Farmer Resource Network (FRN) database with the current, appropriate and accessible resources, with a particular focus on building out resources in the Western region of the US.
•    Occasionally represent Farm Aid and the Hotline Program at farmer-facing conferences.

FOR THE FULL JOB POSTING, including a detailed list of responsibilities and qualifications, salary and benefits, and application instructions, please see